What is your Refund Policy?

Mac Blu-ray Player Software is provided as trial version for downloading directly from our Website. By using this 'try-before-you-buy' version, you can make sure that it is compatible with your computer systems and satisfy all of your requirements before purchasing the full version.
All sales are final. Once the registration details and download instructions are issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist.

Unaccepted Circumstances
We generally do not refund or exchange products in these circumstances:
1) You purchased the so-called "wrong" product, and you purchased the "right" product from other company.
2) You changed your mind after placing an order.
3) You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
4) You failed to receive the registration code for the product, and didn’t try our "Registration Code Retrieval" wizard.
5) You don’t have a functional blu-ray drive.
6) You cannot connect to the network.

Accepted Circumstances
You’ve been double charged due to the system problem of the third party payment platform.
The product has fatal technical problems, and our technical support team failed to provide a fix or work-around within one month.
You never received the registration code of the product from us, and even failed to retrieve the code from our "Registration code Retrieval" wizard or got no response from our support team after reporting this to us. Once your refund is issued, please:
1) Uninstall the software and remove it from your computer.
2) Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.

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